Once you have salaries and processes in mind, this lightweight spreadsheet can help you establish value for what's happening with search inside your enterprise.
This is an RFP that a client can use to establish what's valuable for them and how to ask for it from vendors. It's only available to subscribers who qualify for such toolkits.
I wrote this last fall to support a presentation in which I make the argument that the democratization of technology will drive YouTube-like experiences into the enterprise.
Scott McCloud Probably the best-known thinker about comic strips/books/graphic novels/sequential art working right now. Controversial among comic fans but unequivocally an influential and original thinker.